Daily Operating Procedures – 2022

The Operation of the Centre is around three roles where kayaks and paddleboards are hired.

Runner (person in charge)

Administrator
Safety boat driver

Runner

The person in charge and manager of the shift. Would cancel or postpone a session if the risks are unmanageable.

Liaises between administrator and safety boat driver.

Issues equipment to the customer, checks fit of buoyancy aid, advises operating area, updates safety boat driver.

Meets customer at the end of the hire session, recovers kit, hygiene cleans paddles after use.

Packs and secures kit at the end of the day.

Working outdoors dressed according to the weather.

Ready to go on the water to assist using spare safety boat if required.

Administrator

Sets out the centre at the start of the day.

Updates diary with weather and staff details.

Checks inbound email notices of new bookings, liaises with customer enquiries.

Advises customers on selection of buoyancy aids, wetsuits etc.

Hygiene cleans buoyancy aids/wetsuits after each use.

Packs up and loads drying room with washed kit.

Closes down the centre at the end of the day.

Safety boat driver

Maintains watch on kayaks and paddleboards according to wind direction, surf and other weather condition.

Steers customers away from hazards and polices the CBW operating area.

Assists customers on the water.

Checks equipment and fuel levels on both operational boats, refuelling as required.

Working outdoors dressed according to the weather, and ready to enter the water if required.

Assistant Runner

Is an extra pair of hands to assist where needed.

Liaise between administrator and safety boat driver.

Issues equipment to the customer, checks fit of buoyancy aid, advises operating area, updates safety boat driver.

Meets customer at the end of the hire session, recovers kit.

Packs and secures kit at the end of the day.

Working outdoors dressed according to the weather.

Shifts allocated and notified by the centre manager using email. Shift swaps between individuals using WhatsApp group to ensure cover.